Interested to know how world’s most disruptive trends impact society and future business models? Subscribe to our 1-day event on the Future of Customer Interaction!


What is it about?

In a world that keeps changing at an extremely high pace, organisations need to look further ahead and constantly adapt their business model to remain competitive. The Future of Customer Interaction addresses world’s most disruptive megatrends, assesses the impact of these trends on domains of daily life and, by doing so, helps companies to sustain their business model.


For who?

For entrepreneurs, CEO’s, (innovation) managers and (young) professionals with an innovative mind-set. For everybody that understands that business models do not last forever. For everybody that wants develop a joint vision on the ‘Future of Customer Interaction’, by listening to inspiring speakers and co-creating with peers.

Why this event?

The Future of Customer Interaction is an initiative that translates knowledge on global societal trends and disruptive technologies towards specific domains of daily life. Key is to understand the trends, but the main challenge is to interpret the consequences of these trends for society and business models. The goal of this event is to create a joint vision on trends and their impact on society, the future of customer interaction and business models. The objective is therefore not just to inspire, rather to support and prepare companies for the future.

Event’s Objectives

Gain insights in the impact of trends and technologies on society, specifically on Mobility and Housing

Draft ‘a day in the future life’ of customers in order to extract needs throughout their ‘customer journey’

Innovate your business (model) and develop new products and services fulfilling future customer needs

Reasons to join

Inspiring speakers that share insights on trends & technologies, and express their vision on the future of Mobility and Housing

Pragmatic co-creation set-up that helps to translate trends to the consequences for daily life and, subsequently, business models

A network of peers keen on innovating business models and positively impacting the Ghanaian economy

Combined ticket

The day after the Future Customer Interaction (FCI) event we organise another interesting Masterclass that handles the possibilities of data for your business, called the Marketing & Business Intelligence Masterclass. Therefore, we would like to offer a combined ticket for both events, that will safe you up to almost 40% of the ticket prices. 



And guess what, we even give you the option to use the combined ticket by a different person on one day. (Example: Hobson will visit the FCI event, but his colleague Gordon will visit the MI/BI Masterclass)


Want to learn more about the Marketing & Business Intelligence Masterclass? CLICK HERE 

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