Global Societal Trends
The Future of Customer Interaction identified the most important societal megatrends worldwide that are influencing an organization and the interaction with customers in the next 15 years. The societal megatrends are not only affecting an organization but also customers. The trends that have been identified in the context of global societal trends are divided into four subcategories: Dynamic demographics, Ongoing globalization, Diffusion of power and Resource balancing.
Disruptive Technologies
The Future of Customer Interaction identified the most disruptive technologies worldwide that are influencing an organization in the next 15 years. The big question that arises is if the technological breakthroughs will be developed in time to face the challenges caused by the societal megatrends. The trends that have been identified in the context of disruptive technologies are divided into four subcategories: Connectivity & Convergence, Manufacturing, Energy, Human Interaction
A customized program to support the organization to implement new strategy
